Microsoft IT Pro Cloud Essentials Azure FAQs

This restricted offer provides entitled customers with monetary credits to access Microsoft Azure at no charge.

Flexibility with Azure Credits

You receive Microsoft Azure monetary credits as entitled customers. The amount of monetary credit provided to you monthly and the duration of the offer are identified at the time of offer activation. The choice is yours as to how you use your Microsoft Azure credits. Use them on any Microsoft Azure service based on your needs including, Virtual Machines, Websites, Cloud Services, Mobile Services, Storage, SQL Database, HDInsight, Media Services and many more.

Use your Microsoft Azure credits up to your monthly limit at no charge. If you exceed your monthly credits, your service will be disabled for that month. You can choose to turn off your Spending Limit, and any usage each month in excess of the monthly credits will be charged at the Pay-as-you-go rates. Read more about the Spending Limit feature. Accounts that did not have an Azure subscription, including free trial, prior to 14 July 2014 will have the Azure Pass subscription converted to a Pay-as-you-go subscription at the end of the offer period if the spending limit is removed indefinitely at least 5 days prior to expiry.

Any unused monthly credits cannot be carried over to subsequent months and cannot be transferred to other Azure subscriptions. Any taxes which may result from receiving services at no charge are the sole responsibility of the recipient. You will be notified at least 30 days in advance of any changes to the rates.


Azure Credits may not be used to purchase Azure support plans, third-party branded products or products otherwise sold separately from Azure (for example, Microsoft Azure Active Directory Premium).

AzureU Programme

Microsoft Azure credits provided to an accredited university, college, community college etc. (“accredited educational institutions”) in connection with the AzureU programme are provided solely to support student coursework, academic research or student projects associated with such coursework or research, and not for the personal use or benefit of any individual educator. Credits must be used in accordance with applicable laws and regulations regarding gratuitous services to accredited educational institutions, including the gifting policies of the institution. Use must be discontinued if there is a conflict or inconsistency with those laws, regulations or policies. Recipients should discuss the Azure credits with their institution’s ethics officer in advance to ensure compliance with the institution’s gifting policies. Microsoft waives any and all entitlement to compensation from the accredited educational institution for the Azure credits provided in connection with the AzureU programme.

Payment Options

Only credit or debit cards will be accepted, unless previously approved for invoice. Please note that we do not accept prepaid and virtual credit cards.

More details on pricing and billing can be found on our Pricing page.

Cancellation policy

You may cancel this subscription at any time. Payment is required for any outstanding fees incurred.

Offer Availability

This offer is available to customers located in one of the following countries/regions and will be billed in the currency noted:

Limits, Quotas and Constraints

Offer limited to one free trial per new Azure customer.

This restricted offer provides entitled customers with monetary credits to access Microsoft Azure at no charge. Azure Credits may not be used to purchase Azure support plans, Visual Studio Team services, third-party branded products, products sold through Marketplace or products otherwise sold separately from Azure. Not for resale. One code per person/account.

Please refer to this document for a list of common Microsoft Azure limits, quotas and constraints.

The following monthly usage quotas are applied. If you need more than these limits, please contact customer services at any time so that we can understand your needs and adjust these limits appropriately.

Service-level Agreements

We offer a set of robust service level agreements for each of the Azure platform services. More details on each of our SLAs can be found on our SLA page. Service level agreements are not provided for services during preview.

Resource Commitment

All increases in usage levels of service resources (e.g. adding to the number of compute instances running or increasing the amount of storage in use) are subject to the availability of these service resources. Any quota described in the Limits, Quotas and Constraints section is not a commitment that there will be sufficient resources available for you to reach the quota.

For any subscriptions of this offer that are not incurring charges and are inactive for more than 90 days, we reserve the right to remove any compute resources, including hosted service(s), virtual machines and websites. Please note that no data would be deleted and customers can redeploy at any time. We will also provide advance notice prior to removing any compute resources.

You can also avoid having your compute resources removed by doing either of the following every 90 days:

  1. Log in to either the Azure portal or the new Microsoft Azure portal
  2. Access your resources via our Azure APIs

Frequently Asked Questions (FAQ)

  • Don’t worry – Azure Pass accounts can only be used as “Microsoft Accounts”. When logging in, you might be asked to select "Microsoft Account" or "Organisational Account". Make sure that you select the appropriate account, otherwise it will state that the subscription is not available. If you didn’t select an option, log out and log in under the appropriate account. The browser will often default to “Organisational Account” if it has been selected before, so you might need to reset your browser cache.

  • When an Azure subscription has been disabled, Microsoft will retain the data on that subscription for 90 days. However, you can create a support case at any time through the to re-enable the subscription, and services will still be available.

  • No, Azure Pass credits do not support account ownership transfer.

  • You will receive $25 credit every month until the pass expires. Azure will use the $25 credit amount first, and any usage over $25 will be charged to the credit card on file. If you haven’t removed the spending cap, you will have to manually authorise payments to charge for usage above the $25 limit.

  • You can enter a credit card and convert to a Pay-as-you-go account.

  • You will not be able to make any changes to your services for the rest of the billing period. Any services that you have created will still be present, but they will not be active. If this is the last month of your Azure Pass, then, at the end of the month, the account will be deactivated unless you convert to a paid account.

  • If you provide a credit card and grant permission to charge, then you will be able to utilise your services seamlessly. Any usage over $25/month in credit will be charged to the credit card.

  • Prior to the expiry date, you will have the opportunity to migrate your data to a paid Microsoft Azure subscription. You have 90 days after expiry before your data is removed. If you are planning to convert to a paid subscription, it is recommended that you do this prior to expiry, as reactivating accounts will require a support ticket to be opened. If you choose not to migrate your Microsoft Azure account to a paid account, please make sure that you copy your data.

  • You will need to contact support. Because activating/migrating your subscription to PAYG support might require your non-expired credit card details, please have them available for faster turnaround.