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Microsoft IT Pro Cloud Essentials Azure FAQ | Microsoft Azure

This restricted offer provides entitled customers with monetary credits to access Microsoft Azure at no charge.

Flexibility with Azure Credits

You receive Microsoft Azure monetary credits as entitled customers. The amount of monetary credit provided to you monthly and the duration of the offer are identified at the time of offer activation. The choice is yours as to how you use your Microsoft Azure credits. Use them on any Microsoft Azure service based on your needs including, Virtual Machines, Websites, Cloud Services, Mobile Services, Storage, SQL Database, HDInsight, Media Services and many more.

Use your Microsoft Azure credits up to your monthly limit at no charge. If you exceed your monthly credits, your service will be disabled for that month. You can choose to turn off your Spending Limit, and any usage each month in excess of the monthly credits will be charged at the Pay-as-you-go rates. Read more about the Spending Limit feature. Accounts that did not have an Azure subscription, including free trial, prior to 14 July 2014 will have the Azure Pass subscription converted to a Pay-as-you-go subscription at the end of the offer period if the spending limit is removed indefinitely at least 5 days prior to expiry.

Any unused monthly credits cannot be carried over to subsequent months and cannot be transferred to other Azure subscriptions. Any taxes which may result from receiving services at no charge are the sole responsibility of the recipient. You will be notified at least 30 days in advance of any changes to the rates.

Exclusions

Azure Credits may not be used to purchase Azure support plans, third-party branded products or products otherwise sold separately from Azure (for example, Microsoft Azure Active Directory Premium).

AzureU Programme

Microsoft Azure credits provided to an accredited university, college, community college etc. (“accredited educational institutions”) in connection with the AzureU programme are provided solely to support student coursework, academic research or student projects associated with such coursework or research, and not for the personal use or benefit of any individual educator. Credits must be used in accordance with applicable laws and regulations regarding gratuitous services to accredited educational institutions, including the gifting policies of the institution. Use must be discontinued if there is a conflict or inconsistency with those laws, regulations or policies. Recipients should discuss the Azure credits with their institution’s ethics officer in advance to ensure compliance with the institution’s gifting policies. Microsoft waives any and all entitlement to compensation from the accredited educational institution for the Azure credits provided in connection with the AzureU programme.

Payment Options

Only credit cards will be accepted, unless previously approved for invoice. Please note that we do not accept prepaid and virtual credit cards.

More details on pricing and billing can be found on our Pricing page.

Cancellation policy

You may cancel at any time. Payment is required for any outstanding fees incurred.

Offer Availability

This offer is available to customers located in one of the following countries/regions and will be billed in the currency noted:

Country/region Billing currency
Afghanistan United States – Dollar ($) USD
Albania United States – Dollar ($) USD
Algeria United States – Dollar ($) USD
Angola United States – Dollar ($) USD
Argentina United States – Dollar ($) USD
Armenia United States – Dollar ($) USD
Australia Australia – Dollar ($) AUD
Austria Euro Zone – Euro (€) EUR
Azerbaijan United States – Dollar ($) USD
Bahamas United States – Dollar ($) USD
Bahrain United States – Dollar ($) USD
Bangladesh United States – Dollar ($) USD
Barbados United States – Dollar ($) USD
Belarus United States – Dollar ($) USD
Belgium Euro Zone – Euro (€) EUR
Belize United States – Dollar ($) USD
Bermuda United States – Dollar ($) USD
Bolivia United States – Dollar ($) USD
Bosnia and Herzegovina United States – Dollar ($) USD
Botswana United States – Dollar ($) USD
Brazil Brazil – Real (R$) BRL
Brunei Darussalam United States – Dollar ($) USD
Bulgaria Euro Zone – Euro (€) EUR
Republic of Cabo Verde United States – Dollar ($) USD
Cameroon United States – Dollar ($) USD
Canada Canada – Dollar ($) CAD
Cayman Islands United States – Dollar ($) USD
Chile United States – Dollar ($) USD
China China – Yuan (CN¥) CNY
Colombia United States – Dollar ($) USD
Republic of the Congo United States – Dollar ($) USD
Costa Rica United States – Dollar ($) USD
Côte d’Ivoire United States – Dollar ($) USD
Croatia Euro Zone – Euro (€) EUR
Curaçao United States – Dollar ($) USD
Cyprus Euro Zone – Euro (€) EUR
Czech Republic Euro Zone – Euro (€) EUR
Denmark Denmark – Krone (kr) DKK
Dominican Republic United States – Dollar ($) USD
Ecuador United States – Dollar ($) USD
Egypt United States – Dollar ($) USD
El Salvador United States – Dollar ($) USD
Estonia Euro Zone – Euro (€) EUR
Ethiopia United States – Dollar ($) USD
Faroe Islands Denmark – Krone (kr) DKK
Fiji Australia – Dollar ($) AUD
Finland Euro Zone – Euro (€) EUR
France Euro Zone – Euro (€) EUR
Georgia United States – Dollar ($) USD
Germany Euro Zone – Euro (€) EUR
Ghana United States – Dollar ($) USD
Greece Euro Zone – Euro (€) EUR
Guatemala United States – Dollar ($) USD
Honduras United States – Dollar ($) USD
Hong Kong SAR United States – Dollar ($) USD
Hungary Euro Zone – Euro (€) EUR
Iceland Euro Zone – Euro (€) EUR
India India – Rupee (₹) INR
Indonesia United States – Dollar ($) USD
Iraq United States – Dollar ($) USD
Ireland Euro Zone – Euro (€) EUR
Israel United States – Dollar ($) USD
Italy Euro Zone – Euro (€) EUR
Jamaica United States – Dollar ($) USD
Japan Japan – Yen (¥) JPY
Jordan United States – Dollar ($) USD
Kazakhstan United States – Dollar ($) USD
Kenya United States – Dollar ($) USD
Korea Korea – Won (₩) KRW
Kuwait United States – Dollar ($) USD
Kyrgyzstan United States – Dollar ($) USD
Country/region Billing currency
Latvia Euro Zone – Euro (€) EUR
Lebanon United States – Dollar ($) USD
Libya United States – Dollar ($) USD
Liechtenstein Switzerland – Franc (chf) CHF
Lithuania Euro Zone – Euro (€) EUR
Luxembourg Euro Zone – Euro (€) EUR
Macao SAR United States – Dollar ($) USD
North Macedonia United States – Dollar ($) USD
Malaysia United States – Dollar ($) USD
Malta Euro Zone – Euro (€) EUR
Mauritius United States – Dollar ($) USD
Mexico United States – Dollar ($) USD
Moldova United States – Dollar ($) USD
Monaco Euro Zone – Euro (€) EUR
Mongolia United States – Dollar ($) USD
Montenegro United States – Dollar ($) USD
Morocco United States – Dollar ($) USD
Namibia United States – Dollar ($) USD
Nepal United States – Dollar ($) USD
Netherlands Euro Zone – Euro (€) EUR
New Zealand New Zealand – Dollar ($) NZD
Nicaragua United States – Dollar ($) USD
Nigeria United States – Dollar ($) USD
Norway Norway – Krone (kr) NOK
Oman United States – Dollar ($) USD
Pakistan United States – Dollar ($) USD
Palestinian Authority United States – Dollar ($) USD
Panama United States – Dollar ($) USD
Paraguay United States – Dollar ($) USD
Peru United States – Dollar ($) USD
Philippines United States – Dollar ($) USD
Poland Euro Zone – Euro (€) EUR
Portugal Euro Zone – Euro (€) EUR
Puerto Rico United States – Dollar ($) USD
Qatar United States – Dollar ($) USD
Romania Euro Zone – Euro (€) EUR
Russia Russia – Ruble (руб) RUB
Rwanda United States – Dollar ($) USD
Saint Kitts and Nevis United States – Dollar ($) USD
Saudi Arabia United States – Dollar ($) USD
Senegal United States – Dollar ($) USD
Serbia United States – Dollar ($) USD
Singapore United States – Dollar ($) USD
Slovakia Euro Zone – Euro (€) EUR
Slovenia Euro Zone – Euro (€) EUR
South Africa United States – Dollar ($) USD
Spain Euro Zone – Euro (€) EUR
Sri Lanka United States – Dollar ($) USD
Sweden Sweden – Krona (kr) SEK
Switzerland Switzerland – Franc (chf) CHF
Taiwan Taiwan – Dollar (NT$) TWD
Tajikistan United States – Dollar ($) USD
Tanzania United States – Dollar ($) USD
Thailand United States – Dollar ($) USD
Trinidad and Tobago United States – Dollar ($) USD
Tunisia United States – Dollar ($) USD
Turkey United States – Dollar ($) USD
Turkmenistan United States – Dollar ($) USD
Uganda United States – Dollar ($) USD
Ukraine United States – Dollar ($) USD
United Arab Emirates United States – Dollar ($) USD
United Kingdom United Kingdom – Pound (£) GBP
United States United States – Dollar ($) USD
Uruguay United States – Dollar ($) USD
Uzbekistan United States – Dollar ($) USD
Venezuela United States – Dollar ($) USD
Vietnam United States – Dollar ($) USD
Virgin Islands of the United States United States – Dollar ($) USD
Yemen United States – Dollar ($) USD
Zambia United States – Dollar ($) USD
Zimbabwe United States – Dollar ($) USD

Limits, Quotas and Constraints

Offer limited to one free trial per new Azure customer.

This restricted offer provides entitled customers with monetary credits to access Microsoft Azure at no charge. Azure Credits may not be used to purchase Azure support plans, Visual Studio Team services, third-party branded products, products sold through Marketplace or products otherwise sold separately from Azure. Not for resale. One code per person/account.

Please refer to this document for a list of common Microsoft Azure limits, quotas and constraints.

The following monthly usage quotas are applied. If you need more than these limits, please contact customer services at any time so that we can understand your needs and adjust these limits appropriately.

Service-level Agreements

We offer a set of robust service level agreements for each of the Azure platform services. More details on each of our SLAs can be found on our SLA page. Service level agreements are not provided for services during preview.

Resource Commitment

All increases in usage levels of service resources (e.g. adding to the number of compute instances running or increasing the amount of storage in use) are subject to the availability of these service resources. Any quota described in the Limits, Quotas and Constraints section is not a commitment that there will be sufficient resources available for you to reach the quota.

For any subscriptions of this offer that are not incurring charges and are inactive for more than 90 days, we reserve the right to remove any compute resources, including hosted service(s), virtual machines and websites. Please note that no data would be deleted and customers can redeploy at any time. We will also provide advance notice prior to removing any compute resources.

You can also avoid having your compute resources removed by doing either of the following every 90 days:

  1. Log in to either the Azure portal or the new Microsoft Azure portal
  2. Access your resources via our Azure APIs

Frequently asked questions (FAQs)

  • Don’t worry – Azure Pass accounts can only be used as “Microsoft Accounts”. When logging in, you might be asked to select "Microsoft Account" or "Organisational Account". Make sure that you select the appropriate account, otherwise it will state that the subscription is not available. If you didn’t select an option, log out and log in under the appropriate account. The browser will often default to “Organisational Account” if it has been selected before, so you might need to reset your browser cache.

  • When an Azure subscription has been disabled, Microsoft will retain the data on that subscription for 90 days. However, you can create a support case at any time through the https://portal.azure.com to re-enable the subscription, and services will still be available.

  • No, Azure Pass credits do not support account ownership transfer.

  • You will receive $25 credit every month until the pass expires. Azure will use the $25 credit amount first, and any usage over $25 will be charged to the credit card on file. If you haven’t removed the spending cap, you will have to manually authorise payments to charge for usage above the $25 limit.

  • You can enter a credit card and convert to a Pay-as-you-go account.

  • You will not be able to make any changes to your services for the rest of the billing period. Any services that you have created will still be present, but they will not be active. If this is the last month of your Azure Pass, then, at the end of the month, the account will be deactivated unless you convert to a paid account.

  • If you provide a credit card and grant permission to charge, then you will be able to utilise your services seamlessly. Any usage over $25/month in credit will be charged to the credit card.

  • Prior to the expiry date, you will have the opportunity to migrate your data to a paid Microsoft Azure subscription. You have 90 days after expiry before your data is removed. If you are planning to convert to a paid subscription, it is recommended that you do this prior to expiry, as reactivating accounts will require a support ticket to be opened. If you choose not to migrate your Microsoft Azure account to a paid account, please make sure that you copy your data.

  • You will need to contact support. Because activating/migrating your subscription to PAYG support might require your non-expired credit card details, please have them available for faster turnaround.