TOPdesk offers a powerful, user-friendly service management tool to support your Service Management processes. Discover how our software can benefit your organization with our available modules at www.topdesk.com/software and our expert consultancy www.topdesk.com/consultancy.
A few of TOPdesk's most widely used features:
- Call management: allocate and process incoming calls with ease, inform callers of progress, and effortlessly share processing information with other operators.
- Management dashboard: create a custom overview of your important reports and KPI.
- Asset management keep track of your company assets’ warranty, depreciation, location, status, and who is currently using them, and view the most important information at a glance in the graphical CMDB.
- Self-service portal: let your end users log and update their own calls, and track call progress – all in a single web portal.
- Custom forms: ensure your customers always supply the right information via the Self Service Desk with custom forms.
- Event Management: streamline and automate your communication with predefined emails and actions triggered by specific events.
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Prices are based on an hourly price model