Answers to common questions about the Microsoft Azure Marketplace
- What is the Azure Marketplace?
The Azure Marketplace is an online applications and services marketplace that enables start-ups and independent software vendors (ISVs) to offer their solutions to Azure customers around the world.
- What are the benefits of the Azure Marketplace?
The Azure Marketplace combines Microsoft Azure partner ecosystems into a single, unified platform to better serve our customers and partners. This will improve existing experiences and make it easier to search, purchase and deploy a wide range of applications and services in just a few clicks.
- What types of products are available in the Azure Marketplace?
The Azure Marketplace currently offers virtual machine images, virtual machine extensions, APIs, applications, Machine Learning services and data services.
- How does the new Azure Marketplace impact Microsoft’s existing partner offerings in the Azure Store and former Microsoft Azure Marketplace (Azure DataMarket)?
At Microsoft Cloud Briefing in San Francisco, CA Scott Guthrie announced the Azure Marketplace, an online applications and services marketplace that connects start-ups and independent software vendors (ISVs) with Azure customers around the world.
Following the announcement, we started the process to integrate offerings from the Azure Store and the former Microsoft Azure Marketplace (Azure DataMarket) to the new Azure Marketplace to create a unified ecosystem for our customers and partners. This will improve existing experiences and make it easier to search, purchase and deploy a wide range of solutions.
During the integration period, we are focused on continuing existing services without disruption and providing a best-in-class experience.
- How do I subscribe to and deploy a product from the Azure Marketplace?
You can find Azure Marketplace offers on azure.com/marketplace or in the Microsoft Azure classic portal. Once you have logged in to the management portal, you can quickly configure, deploy and manage the product, similar to Azure cloud services.
- Can I choose which Microsoft Azure region(s) my Marketplace purchase will be deployed in?
Customers have the option of deploying to any Azure data centre region that a publisher enables. Customers can select data centre locations closest to their services to optimise performance and manage budget.
- If I accidentally delete an Azure Marketplace purchase, can I ‘undo’ the action?
No, deletions are final. If you accidentally delete a subscription, you can easily restart it by purchasing again, but will lose any unused functionality or prepaid services so take care when deleting a subscription.
- How are my Azure Marketplace purchases treated when I use a local emulator as my development environment?
You can connect your local development environment to Azure Marketplace purchases, but they are not replicated locally.
- Does Azure keep track of dependencies? Will I be warned if I try to delete an Azure Marketplace purchase that is in use by one of my applications?
No, Azure will not warn you if you delete a purchase that your application depends on.
- If my Azure Marketplace purchase has any dependencies on other assets such as an Azure Website, will I have to manage them?
Dependencies are not automatically managed for Azure Marketplace offerings. Please carefully review the description of your Azure Marketplace purchase before using it to determine if there are any dependencies you need to be aware of prior to deploying the solution.
- I have deployed an Azure Marketplace Virtual Machine (VM) to a subscription and I now want to migrate that subscription from one Azure account to another. Is this currently supported?
We currently do not support the migration of an Azure Marketplace VM to a new account when the subscription is transferred between Azure accounts. If you need to move your Azure Marketplace VM from one Azure account to another, the VM will need to be redeployed to a new subscription underneath the new Azure account (i.e. it cannot be deployed to the same subscription).
- I have deployed an Azure Marketplace Virtual Machine (VM) to a subscription which I signed up for at azure.microsoft.com. I now want to migrate that subscription and associate it to my Enterprise Agreement. Is this currently supported?
You can associate your Azure account and associated subscription(s) to your Enterprise Agreement but the ISV charges from your Azure Marketplace VMs will continue to be billed against your prior payment instrument (e.g. your credit card). To enable ISV charges from your Azure Marketplace VMs to be billed against your Enterprise Agreement, you will need to re-deploy your Azure Marketplace VMs under a new subscription created though the Enterprise portal.
- Who should an Enterprise Agreement (EA) Indirect customer contact if they have questions about pricing for offers sold on the Azure Marketplace?
EA Indirect customers must contact their Licensing Solution Provider (LSP) for all Azure Marketplace pricing questions.
- Can I control my employees’ access to the Azure Marketplace and purchasing privileges?
Yes, for EA customers the enrolment administrator can turn off purchase privileges for all accounts on the enrolment, and turn it back on long enough to make a purchase.
- Who can purchase applications and services sold/provisioned through the Azure Marketplace?
The Azure Marketplace is available to Microsoft Azure customers in the following countries:
Algeria, Argentina, Australia, Austria, Bahrain, Belarus, Belgium, Brazil, Bulgaria, Canada, Chile, Colombia, Costa Rica, Croatia*, Cyprus, Czech Republic, Denmark, Dominican Republic, Ecuador, Egypt, El Salvador, Estonia, Finland, France, Germany, Greece, Guatemala, Hong Kong, Hungary, Iceland, India, Indonesia, Ireland, Israel, Italy, Japan, Jordan, Kazakhstan, Kenya, Kuwait, Latvia, Liechtenstein, Lithuania, Luxembourg, Macedonia, Malaysia, Malta, Mexico, Montenegro, Morocco, Netherlands, New Zealand, Nigeria, Norway, Oman, Pakistan, Panama, Paraguay, Peru, Philippines, Poland, Portugal, Puerto Rico*, Qatar, Romania, Russia, Saudi Arabia, Serbia, Singapore, Slovakia, Slovenia, South Africa, South Korea, Spain, Sri Lanka, Sweden, Switzerland, Taiwan, Thailand, Trinidad and Tobago, Tunisia, Turkey, Ukraine, United Arab Emirates, United Kingdom, United States, Uruguay, Venezuela.
Currently, only bring-your-own-licence (BYOL) Marketplace offers are available to Azure CSP and Open customers.
- How do I publish and onboard my applications and services in the Azure Marketplace?
Please visit /en-gb/marketplace/programs/certified/ to learn more about the Microsoft Azure Certified programme and how to publish and sell your applications and services in the Azure Marketplace.
- Beyond access to the Azure Marketplace, what are the other benefits of having my applications and services certified through the Microsoft Azure Certified programme?
The Microsoft Azure Certified programme is designed to help partners drive business growth through recognition that their applications and services are compatible and run on Azure. When your solutions are certified, you get powerful new ways to promote and sell them, including co-marketing assistance and a listing in the Azure Marketplace, where customers can discover and deploy your application alongside solutions from Microsoft.
For more information about the Microsoft Azure Certified programme, please visit /en-gb/marketplace/programs/certified/.
- What are the criteria for inclusion in the Azure Marketplace?
- Do I have to be a member of the Microsoft Partner Network (MPN) to list my data and services in the Azure Marketplace?
No, you do not have to be an MPN member.
- How will Microsoft promote the Azure Marketplace to developers and IT Pros?
The Azure Marketplace is an integral part of the Microsoft Azure classic portal. Developers and IT Pros using Azure will have exposure to it every time they log in. In addition to being available in the management portal, Azure Marketplace solutions will be listed on the Azure Marketplace website.
- How can I publish my Machine Learning solution on the Azure Marketplace?
For detailed video instructions on publishing, visit the Machine Learning Centre.
- How will I receive payment for my Azure Marketplace sales?
All payments from Microsoft will be processed via Electronic Funds Transfer (EFT) quarterly (Net 45 terms) at the latest, if not sooner.
- Is there a fee associated with publishing on the Azure Marketplace?
There is no fee for publishing on the Azure Marketplace.
- Who do I contact for billing or offer management questions?
Please log a ticket with Microsoft Support here.
- How do I report content infringement?
You can report content infringement via the IP Infringement form located here.
- What countries/regions is the Azure Marketplace available for publishers to sell from?
Publishers based in the following countries can currently sell in the Azure Marketplace: Afghanistan, Albania, Algeria, Angola, Antigua and Barbuda, Argentina, Armenia, Australia, Austria, Azerbaijan, Bahrain, Bangladesh, Belarus, Belgium, Benin, Bolivia, Bosnia and Herzegovina, Botswana, Brazil, Bulgaria, Burkina Faso, Burundi, Cambodia, Cameroon, Canada, Central African Republic, Chad, Chile, Colombia, Comoros, Congo (DRC), Congo (Republic of), Costa Rica, Cote D'Ivoire, Croatia, Cyprus, Czech Republic, Denmark, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Eritrea, Estonia, Ethiopia, Fiji Islands, Finland, France, Georgia, Germany, Ghana, Greece, Guatemala, Guinea, Haiti, Honduras, Hong Kong SAR, Hungary, Iceland, India, Indonesia, Iraq, Ireland, Israel, Italy, Jamaica, Japan, Jordan, Kazakhstan, Kenya, Korea (South), Kuwait, Laos, Latvia, Lebanon, Liberia, Liechtenstein, Lithuania, Luxembourg, Macedonia, Madagascar, Malawi, Malaysia, Mali, Malta, Mauritius, Mexico, Monaco, Mongolia, Montenegro, Morocco, Mozambique, Nepal, The Netherlands, New Zealand, Nicaragua, Niger, Nigeria, Norway, Oman, Pakistan, Panama, Paraguay, Peru, Philippines, Poland, Portugal, Qatar, Romania, Russia, Rwanda, Saudi Arabia, Senegal, Serbia, Sierra Leone, Singapore, Slovakia, Slovenia, Somalia, South Africa, Spain, Sri Lanka, St. Vincent and the Grenadines, Sweden, Switzerland, Taiwan, Tajikistan, Tanzania, Thailand, Timor-Leste, Togo, Tonga, Trinidad and Tobago, Tunisia, Turkey, Turkmenistan, Uganda, Ukraine, United Arab Emirates, United Kingdom, United States, Uruguay, Uzbekistan, Venezuela, Vietnam, Zambia, Zimbabwe.
- Why should I consider publishing my application on the Azure Marketplace? How will it benefit me?
The Azure Marketplace provides a market for publishers to promote and sell their products and services to Azure customers. You will instantly gain access to 88 global markets and Azure’s enterprise customer base, including more than 66% of Fortune 500 companies and many of the world’s leading developers.
Pricing & Billing
- How are Azure Marketplace subscriptions priced?
Pricing will vary based on product types. ISV software charges and Azure infrastructure costs are charged separately through your Azure subscription. Pricing models include:
- BYOL model: Bring your own licence. You obtain outside of the Azure Marketplace the right to access or use the offering and are not charged Azure Marketplace fees for use of the offering in the Azure Marketplace.
- Free: Free SKU. Customers are not charged Azure Marketplace fees for use of the offering.
- Free Software Trial (try it now): Full-featured version of the offer that is promotionally free for a limited period of time. You will not be charged Azure Marketplace fees for use of the offering during a trial period. Upon expiration of the trial period, customers will automatically be charged based on the standard rates for use of the offering.
- Usage-based: You are charged or billed based on the extent of your use of the offering. For Virtual Machines Images, you are charged an hourly Azure Marketplace fee. For Data Services, Developer services and APIs, you are charged per unit of measurement as defined by the offering.
- Monthly Fee: You are charged or billed a fixed monthly fee for a subscription to the offering (from date of subscription start for that particular plan). The monthly fee is not prorated for mid-month cancellations or unused services.
Offer specific pricing details can be found on the solution details page on /en-gb/marketplace/ or within the Microsoft Azure classic portal.
- What is the difference between Free Tier and Free Software Trial?
A Free Tier subscription offering is perpetually free, whereas a Free Software Trial (Try it now) offering is a paid offering that is promotionally free for a limited period of time, after which it converts to a paid subscription.
- Do I need to have a payment instrument (e.g. credit card) on file to deploy Free Tier offerings? No. A payment instrument is not required to deploy Free Tier offerings. However, for Free Trial offerings, a payment instrument is required.
- Can I purchase from the Azure Marketplace on my Microsoft Volume Licensing/Enterprise Agreement?
Yes. Enterprise Agreement (EA) customers can purchase applications and services from the Azure Marketplace. Pricing is set and owned by ISVs. As a result, standard Microsoft volume licence discounts do not apply towards Azure Marketplace offerings.
- Can I apply Azure subscription credits or monetary commitment funds on my account towards Azure Marketplace offers?
No, no form of Azure subscription credits or monetary commitment funds on your account can be used towards Azure Marketplace purchases. This includes the free one-month trial credit, monthly MSDN credits, credits from Azure promos, monetary commitment balances and any other free credits provided to you by Azure.
However, many Marketplace partners offer free trials and/or free tier plans for their solutions.
- Do volume licence discounts apply to Azure Marketplace purchases?
No. Pricing for solutions in the Azure Marketplace is set and owned by ISVs, and standard Microsoft volume licence discounts do not apply towards Azure Marketplace purchases.
- How do I pay for these subscriptions? Will Azure Marketplace purchases appear on my Azure bill, or will there be another bill?
Azure Marketplace purchases will inherit the same payment method as your Azure subscription and will be billed separately from Azure usage.
MOSP (i.e. web-direct) customers will be charged against the same credit card that is on their Azure subscription profile. If you do not have a credit card on file (because you received a special waiver to have your Azure charges invoiced to you instead), then you will not be able to purchase from the Azure Marketplace until you have an Azure subscription on a credit card. MOSP customers will receive a separate billing statement for each purchase made through the Azure Marketplace.
Enterprise Agreement (EA) customers will be charged against their EA. All Azure Marketplace purchases will be billed in arrears as overage on a single quarterly invoice. EA indirect, education and government customers will be billed by their Licensing Solution Provider (LSP).
- Where can I view my Azure Marketplace subscription details and billing information?
MOSP (i.e. web-direct) customers can view Marketplace subscription details under the ‘Marketplace’ menu in the Azure billing portal. Customers who purchased Virtual Machines from the Marketplace can view their estimated accrued charges in the Microsoft Azure classic portal.
Enterprise Agreement (EA) customers can view Marketplace subscription details in the ‘Azure Marketplace’ tab in the Enterprise portal billing and account management view. Note: EA Indirect customers will only see offer and usage information. Pricing details will not be available in the Enterprise portal.
- How do I cancel a Marketplace add-on to an Azure VM?
As this add-on is associated with the Azure VM, in order to cancel the Marketplace purchase, you must stop running the VM by cancelling/deallocating the VM. This will stop all usage and charges from continuing on your Marketplace purchase.
- How often will I be billed for my Azure Marketplace purchases?
The billing frequency depends on the type of Marketplace subscription you’ve purchased as well as the type of Azure agreement that you have.
- All MOSP (i.e. web direct) customers will be billed monthly for their Azure Marketplace purchases.
- Monthly fee subscriptions are billed in advance and the first month is charged to your on-file payment instrument immediately when you purchase. Subsequent months’ charges will occur on your account anniversary each month.
- Hourly fee subscriptions will be billed in arrears. Your on-file payment instrument will be charged 10 days after your offer anniversary date each month.
- Enterprise Agreement (EA) customers will be billed quarterly in arrears. All Azure Marketplace purchases will be charged as overage against your EA.
- How can I move my Azure Marketplace purchases from my MOSP subscription to my direct Enterprise Agreement (EA) subscription?
Although most Microsoft subscriptions can be easily converted to your Enterprise Agreement, Azure Marketplace purchases within those subscriptions cannot.
To migrate Virtual Machines (VMs) purchased from the Azure Marketplace to your Enterprise Agreement subscription, you will need to deprovision them within your existing MOSP subscription and deploy them again within your EA subscription.
To migrate other services purchased from the Azure Marketplace to your EA subscription, you will need to cancel them within your existing MOSP subscription and re-purchase them within your EA subscription. After doing so, you can submit a credit request for a refund for the potential month of overlapping coverage between the Marketplace service subscriptions – create a support ticket here.
- What is the difference between “price”, “software price” and “total price” in the cost structure for Virtual Machine offers in the Azure Marketplace? “Price” refers to the cost of the Azure Virtual Machine to run the software. “Software price” refers to the cost of the publisher software running on an Azure Virtual Machine. “Total price” refers to the combined total cost of the Azure Virtual Machine and the publisher software running on an Azure Virtual Machine.
- Can I apply Azure subscription credits or monetary commitment funds on my account towards Azure products and services to run Azure Marketplace offers? Yes. Azure subscription credits or monetary commitment funds on your account can be used toward Azure products and services to run Azure Marketplace offers. For example, you can use Azure monetary commitment funds toward the “price” component of a Virtual Machine offer in the Azure Marketplace. However, neither Azure subscription credits nor monetary commitment funds can be applied towards the publisher software (“software price”) running on an Azure Virtual Machine.
- Who do I contact for general support issues with Azure Marketplace or questions/comments?
For general Azure Marketplace issues, please contact Azure Support. For support issues related to a software purchase on the Marketplace, please contact the third party publisher directly, per the support contact information listed on their solution details page on the Azure Marketplace.
- Who do I contact for technical support with a solution purchased in the Azure Marketplace?
Publishers provide all technical product support. You can find publisher contact information and/or a link to the support website on their solution details page on Azure Marketplace.
- Who do I contact for billing support/questions regarding a third-party solution purchased in the Marketplace?
Contact Microsoft Support at Azure Support.
- Is there a support forum for Azure Marketplace?
There is not currently an Azure Marketplace forum.
- Whom do I contact if I am a Publisher with publishing or offer management questions?
Please log a ticket with Microsoft Support here.
- Who do I contact if I have questions about pricing or terms for partner solutions sold on the Azure Marketplace?
Customers must contact the publisher of the solution directly. Their contact information is listed on their solution details page on Azure Marketplace or a support link will be provided to their website.
- If I am not satisfied, can I return a purchase?
Purchases made from the Azure Marketplace cannot be returned, but can be cancelled/deleted. Once a subscription has been cancelled/deleted, you will not be charged for subsequent months.
Customers must directly contact the publisher for any technical issues relating to their Marketplace service. You can find publisher contact information and/or a link to the support website on their solution details page on Azure Marketplace.
- How do I find out how much of my Azure Marketplace purchase I have used?
When you view the Dashboard of your purchases in the Microsoft Azure classic portal, you will find estimated usage information. Such estimated usage information may not include recent activity and may be based on projections derived from past consumption. During public preview, this capability may not be available for all purchases and vary based on product type.