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Remote monitoring

Connect and monitor your devices with remote monitoring

Kate is an operator responsible for maintaining different types of assets (HVAC, trucks, lifts etc.) in the Seattle area. As the operator, she manages assets on behalf of several clients whose assets report telemetry directly to her dashboard. A day in the life for Kate is ensuring that none of the assets she manages have issues, and if they do, they are fixed asap.

Before having an IoT solution, Kate relied on regular on-site servicing rotations or her clients to escalate issues. She typically interacted with the remote systems physically on-site via USB, and that action included potential downtime and\or service disruption.

The Azure IoT remote monitoring solution enables operators like Kate to monitor, configure and remediate through a central dashboard. Kate can make changes dynamically, evaluate impact and act upon a large set of devices virtually. Let’s see how this is done using Azure IoT solutions accelerators.

Identify an alarm

Respond to an alarm

Act on devices

Step 1 of 7

Dashboard intro

From the homepage, the operator can utilise the dashboard to visualise and monitor system status. Controls include live device telemetry, device map, system KPIs and system alarms.

Step 2 of 7

Dashboard alarm

The operator’s attention is drawn to the system status where she notices a high-pressure alarm affecting chillers.

Step 3 of 7

Device group filter

To focus her attention on this issue, the operator applies the Chillers filter to the dashboard.

Step 4 of 7

Device group filter

The operator can zoom in on groups of devices by double clicking them.

Step 5 of 7

Device details

The operator selects a device on the map with an alarm and can see more detail in the flyout pane.

Step 6 of 7

Device details

This device has triggered an alarm; she can take a deeper look at the alarm details in the maintenance page.

Step 7 of 7

Alarm details

The Alarm detail in the Maintenance tab shows all the information related to the High-Pressure alarm, including occurrences, open\ack\closed alarms, affected devices and associated live telemetry.

Step 1 of 6

Change alarm status

Now that the operator has all the relevant information, they can start the remediation process.

Step 2 of 6

Change alarm status

The first step is to ’Acknowledge’ the alarm so that others know that it is being worked on.

Step 3 of 6

Execute jobs

The operator selects the device(s) they’d like to take an action on.

Step 4 of 6

Schedule method – release pressure

And schedules a job to release the pressure for the device.

Step 5 of 6

Verifying results – pressure drop

The operator watches the telemetry chart on the maintenance page and verifies that the pressure valve release reduced the pressure for the alarming device.

Step 6 of 6

Close the alarm

Now that the alarm has been resolved, Kate can close the incident.

Step 1 of 5

Overview of device actions

On the Devices page, the operator can perform device management tasks.

Step 2 of 5

Overview of device actions

Being able to tag, schedule, reconfigure and delete devices remotely from the cloud solution saves time and money.

Step 3 of 5

Scheduling a device update

The operator needs to schedule a firmware update for the Chillers.

Step 4 of 5

Tracking device updates

After scheduling the firmware update, the operation can view progress in Maintenance -> System status.

Step 5 of 5

Tracking device updates

Operator can see job status migrate from Downloading, Applying, Restarting, Complete