03 December 2019
Conversational artificial intelligence (AI) is enabling organizations to improve their business in areas like customer service and employee engagement by automating some of the most commonly requested services, which frees up employees to take on more value-adding activities. While the benefits of conversational AI are well established, determining who in an organization should build these solutions is not always clear.
Lili Cheng
Corporate Vice President, Conversational AI
07 November 2019
This week at Microsoft Ignite, we announced updates to our products to make it easier for organizations to build robust conversational solutions, and to deploy them wherever their customers are. We are sharing some of the highlights below.
Lili Cheng
Corporate Vice President, Conversational AI
14 November 2018
Whether in a vehicle looking to find the nearest gas station, or on a factory floor needing to stop the production line, it is easy to imagine ways in which conversation-based interactions can enhance experiences and increase productivity.
Lili Cheng
Corporate Vice President, Conversational AI
24 September 2018
Conversational AI is the next user interface paradigm in computing, making human and computer interactions more natural. We’ve evolved from a world where humans have to learn and adapt to computers to one where computers are learning how to understand and interact with humans.
Lili Cheng
Corporate Vice President, Conversational AI
07 May 2018
Conversational AI is the next user interface (UI) wave in computing. We’ve evolved from a world of having to learn and adapt to computers to one where they’re learning how to understand and interact…
Lili Cheng
Corporate Vice President, Conversational AI
13 December 2017
Conversational AI, or making human and computer interactions more natural, has been a goal since technology became ubiquitous in our society. Our mission is to bring conversational AI tools and…
Lili Cheng
Corporate Vice President, Conversational AI
15 November 2016
We are thrilled by the surprisingly large number of bots, tools, channels and the overall vibrancy and excitement within the developer community since our launch of Bot Framework on Github in March. The democratization of AI and the advancement of conversational canvasses are well underway.
Lili Cheng
Corporate Vice President, Conversational AI