TOPdesk Service Management software

af TOPdesk

Enjoy this best practices environment with all most widely used features, based on our years of experience.

Features:

  • Call management: allocate and process calls with ease, inform callers of progress, and effortlessly share processing information with other operators.
  • Management dashboard: create a custom overview of your important reports and KPI.
  • Asset management keep track of your company assets’ warranty, depreciation, location, status, and who is currently using them, and view the most important information at a glance in the graphical CMDB.
  • Resource management: see which colleagues are on duty, view their workload, and allocate tasks.
  • Workflow management: standardize common workflows using templates, stay on top of complex processes with clear overviews and minimize management time.
  • Self-service portal: let your end users log and update their own calls, and track call progress.
  • Custom forms: ensure your customers always supply the right information with custom forms.
  • ADFS: enjoy the benefits of single sign-on with our Active Directory integration.
  • Event Management: automate communication with predefined emails and actions.

Prisoplysninger