Service Level Agreements

Last Updated: July 2014

Active Directory Premium

We guarantee at least 99.9% availability of the Azure Active Directory Premium service. The service is considered available in the following scenarios:

  • Users are able to login to the service, login to the Access Panel, access applications on the Access Panel and reset passwords.
  • IT administrators are able to create, read, write and delete entries in the directory or provision or de-provision users to applications in the directory.

No SLA is provided for the Free tier of Azure Active Directory. Availability is calculated over a monthly billing cycle.

Download Active Directory Premium SLA

Backup

We guarantee at least 99.9% availability of the backup and restore functionality of the Azure Backup service. Availability is calculated over a monthly billing cycle.

Download Backup SLA

BizTalk Services

We guarantee that at least 99.9% of the time customers will have connectivity between their BizTalk Service Environments in the Basic, Standard and Premium tiers and our Internet gateway. We do not offer an SLA for the BizTalk Services Developer tier. Availability is calculated over a monthly billing cycle.

Download BizTalk Services SLA

Cache

We guarantee at least 99.9% of the time that customers will have connectivity between the Cache endpoints and our Internet gateway. SLA calculations will be based on an average over a monthly billing cycle.

Download Cache SLA

CDN

We guarantee that at least 99.9% of the time CDN will respond to client requests and deliver the requested content without error. We will review and accept data from any commercially reasonable independent measurement system that you choose to monitor your content. You must select a set of agents from the measurement system’s list of standard agents that are generally available and represent at least five geographically diverse locations in major worldwide metropolitan areas (excluding PR of China).

Download CDN SLA

Cloud Services, Virtual Machines and Virtual Network

  • For Cloud Services, we guarantee that when you deploy two or more role instances in different fault and upgrade domains, your Internet facing roles will have external connectivity at least 99.95% of the time.
  • For all Internet facing Virtual Machines that have two or more instances deployed in the same Availability Set, we guarantee you will have external connectivity at least 99.95% of the time.
  • For Virtual Network, we guarantee a 99.9% Virtual Network Gateway availability.

Download Cloud Services, Virtual Machines, and Virtual Network SLA

ExpressRoute

We guarantee a minimum of 99.9% ExpressRoute dedicated circuit availability. Availability is calculated over a monthly billing cycle.

Download ExpressRoute SLA

HDInsight

For HDInsight, we guarantee that any HDInsight Cluster that you deploy will have external connectivity at least 99.9% of the time over a monthly billing cycle.

Download HDInsight SLA

Hyper-V Recovery Manager

We guarantee at least 99.9% availability of the failover functionality of the Hyper-V Recovery Manager service. Availability is calculated over a monthly billing cycle.

Download Hyper-V Recovery Manager SLA

Media Services

We guarantee 99.9% availability of REST API transactions for Media Services Encoding. On-Demand Streaming will successfully service requests with a 99.9% availability guarantee for existing media content when at least one On-Demand Streaming Reserved Unit is purchased. Availability is calculated over a monthly billing cycle.

Download Media Services SLA

Mobile Services

We guarantee 99.9% availability of REST API calls to all provisioned Azure Mobile Services running in Standard and Premium tiers in a customer subscription. No SLA is provided for the Free tier of Mobile Services. Availability is calculated over a monthly billing cycle.

Download Mobile Services SLA

Multi-Factor Authentication

We guarantee 99.9% availability of Azure Multi-Factor Authentication. The service is considered unavailable when it is unable to receive or process authentication requests for the Multi-Factor authentication provider deployed in a customer subscription. Availability is calculated over a monthly billing cycle.

Download Multi-Factor Authentication SLA

Scheduler

We guarantee that at least 99.9% of the time all scheduled jobs will initiate within 30 minutes of their planned execution times. Availability is calculated over a monthly billing cycle.

Download Scheduler SLA

Service Bus

  • For Service Bus Relays, we guarantee that at least 99.9% of the time, properly configured applications will be able to establish a connection to a deployed Relay.
  • For Service Bus Queues and Topics, we guarantee that at least 99.9% of the time, properly configured applications will be able to send or receive messages or perform other operations on a deployed Queue or Topic.
  • For Service Bus Basic and Standard Notification Hub tiers, we guarantee that at least 99.9% of the time, properly configured applications will be able to send notifications or perform registration management operations with respect to a Notification Hub deployed within a Basic or Standard Notification Hub Tier.

Download Service Bus SLA

SQL Database

SQL Database customers will have connectivity between the database and our Internet gateway. SQL Database will maintain a “Monthly Availability” of 99.9% during a billing month. “Monthly Availability Percentage” for a specific customer database is the ratio of the time the database was available to customer to the total time in the billing month. Time is measured in 5-minute intervals in a 30-day monthly cycle. Availability is always calculated for a full billing month. An interval is marked as unavailable if the customer’s attempts to connect to a database are rejected by the SQL Database gateway.

Download SQL Database SLA

Storage

  • We guarantee that at least 99.99% of the time, we will successfully process requests to read data from Read Access-Geo Redundant Storage (RA-GRS) Accounts, provided that failed attempts to read data from the primary region are retried on the secondary region.
  • We guarantee that at least 99.9% of the time, we will successfully process requests to read data to Locally Redundant Storage (LRS) and Geo Redundant Storage (GRS) Accounts.
  • We guarantee that at least 99.9% of the time, we will successfully process requests to write data to Locally Redundant Storage (LRS), Geo Redundant Storage (GRS) Accounts and Read Access-Geo Redundant Storage (RA-GRS) Accounts.

Download Storage SLA

StorSimple

We guarantee at least 99.9% availability of the backup, cloud tiering, and restore functionality of the Azure StorSimple service. Availability is calculated over a monthly billing cycle.

Download StorSimple SLA

Traffic Manager

We guarantee that DNS queries will receive a valid response from at least one of our Azure Traffic Manager name server clusters at least 99.99% of the time. Availability is calculated over a monthly billing cycle.

Download Traffic Manager SLA

Visual Studio Online

  • We guarantee at least 99.9% availability of Visual Studio Online for users under each Visual Studio Online user plan to access the associated Visual Studio Online account. Availability is calculated over a monthly billing cycle.
  • We guarantee at least 99.9% availability to execute build operations using the paid Visual Studio Online Build Service. Availability is calculated over a monthly billing cycle.
  • We guarantee at least 99.9% availability to execute load testing operations using the paid Visual Studio Load Testing Service. Availability is calculated over a monthly billing cycle.

Download Visual Studio Online SLA

Web Sites

We guarantee that all web sites running in a customer subscription will respond to client requests 99.9% of the time. Availability is calculated over a monthly billing cycle. No SLA is provided for Web Sites under either the Free or Shared tiers.

Download Web Sites SLA

Microsoft will provide at least 90 days' notice for adverse material changes to any of the SLAs listed above.