Compare support plans

Explore the range of Azure support options and choose the plan that best fits, whether you are a developer just starting your cloud journey or a large organisation deploying business-critical, strategic applications.

If you are looking for a comprehensive, organisation-wide support plan that includes Azure, Microsoft 365 and Dynamics 365, explore enterprise support.

Basic

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DEVELOPER

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STANDARD

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PROFESSIONAL DIRECT

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Price Included for all Azure customers $29 per month $100 per month $1000 per month
Scope
Included for all Azure customers
Trial and non-production environments
Production workload environments
Business-critical dependence
Billing and subscription management support Available Available Available Available
24/7 self-help resources, including Microsoft Learn, Azure portal how-to videos, documentation and community support Available Available Available Available
Ability to submit as many support tickets as you need Available Available Available Available
Azure Advisor—your free, personalised guide to Azure best practices Available Available Available Available
Azure health status and notifications Available Available Available Available
Third-party software support with interoperability and configuration guidance and troubleshooting Not available Available Available Available
24/7 access to technical support by email and phone Not available Available during business hours by email only. Available Available
Case severity and response time Not available Minimal business impact (Sev C):
Within eight business hours1
Minimal business impact (Sev C):
Within eight business hours1
Moderate business impact (Sev B):
Within four hours
Critical business impact (Sev A):
Within one hour
Minimal business impact (Sev C):
Within four business hours1
Moderate business impact (Sev B): Within two hours Critical business impact (Sev A):
Within one hour
Architecture Support Not available General guidance General guidance Guidance from a pool of ProDirect delivery managers
Support API (see details) Not available Not available Not available Create and manage Azure support tickets programmatically
Operations Support Not available Not available Not available Service reviews and advisory consultation from a pool of ProDirect delivery managers
Training Not available Not available Not available Webinars led by Azure engineers
Proactive Guidance Not available Not available Not available From a pool of ProDirect delivery managers

1 For most countries and regions, business hours are from 9:00 AM to 5:00 PM (local time) Monday through Friday, excluding holidays. For North America, business hours are 6:00 AM to 6:00 PM Pacific time, Monday through Friday excluding holidays. For North America, business hours are 6:00 AM to 6:00 PM Pacific time, Monday through Friday excluding holidays.

More information

We provide support in nine languages: English, Spanish, French, German, Italian, Portuguese, Traditional Chinese, Korean and Japanese.

If you purchase ProDirect support, we will email you to help you get started.

Purchase options

Azure.com only accepts payments by credit and debit cards unless invoicing has been arranged. Monetary commitment dollars can’t be applied to support plans. Cancellation of support plans will not result in a prorated refund.

You’ll be billed monthly for your Azure support plan, which will be automatically renewed. You will receive an email notification when your plan’s term is about to renew and you may disable auto-renewal at any time.

Learn more about enterprise support.